Open Daily 5:30 AM – 2:30 PM 5824 Spencer Hwy, Pasadena, TX Catering: 281-741-0626 Restaurant: 281-741-0626
Legal Document

Privacy Policy

Effective Date: August 7, 2026

Welcome to Pappa Yolks Grill. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, request catering services, contact us, or otherwise interact with our business. By using our website, you agree to the practices described in this Privacy Policy.


Information We Collect

We may collect information that you voluntarily provide, as well as certain technical information automatically collected while using our website.

Personal Information

You may provide information including:

  • Full name
  • Email address
  • Phone number
  • Billing information (processed securely through third-party payment providers)
  • Catering event details
  • Delivery or pickup information
  • Special requests or dietary preferences you choose to share
  • Any information submitted through our contact or catering inquiry forms

Providing personal information is voluntary, but certain services may not be available without it.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Date and time of your visit
  • Pages viewed
  • Referring website
  • General location information based on IP address
  • Website usage statistics

This information helps us improve website performance, security, and user experience.


How We Use Your Information

We use collected information to:

  • Process takeout and catering requests
  • Respond to customer inquiries
  • Confirm orders and reservations
  • Provide customer support
  • Improve our menu, services, and website functionality
  • Communicate updates regarding your order
  • Send promotional communications if you have opted in
  • Maintain website security
  • Comply with legal obligations

Catering Requests

When requesting catering services, we may collect additional event information such as:

  • Event date
  • Event location
  • Guest count
  • Food selections
  • Delivery instructions
  • Additional service requests

This information is used solely to prepare, coordinate, and fulfill your catering order.

Online Ordering

If online ordering is available through our website or a trusted third-party ordering platform, your payment information is processed directly by the applicable payment processor. We do not store complete credit card or debit card information on our servers. Please review the privacy policies of any third-party ordering or payment providers used during your transaction.


Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Measure website performance
  • Enhance user experience

You may adjust your browser settings to disable cookies; however, some website features may not function properly.

Analytics

We may use analytics tools to better understand how visitors use our website. These tools may collect anonymous information regarding website usage, traffic sources, visitor behavior, and device information. This information helps us improve our website and customer experience.


Marketing Communications

If you voluntarily subscribe to receive updates, promotions, or special offers, we may occasionally send marketing emails or text messages. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.


Information Sharing

We do not sell your personal information. We may share limited information with trusted third-party service providers who assist with:

  • Payment processing
  • Website hosting
  • Online ordering platforms
  • Email communications
  • Website analytics
  • Delivery services
  • Technology support

These providers are authorized to use your information only as necessary to perform services on our behalf.


Data Security & Retention

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfill customer requests, complete transactions, maintain business records, resolve disputes, and comply with applicable legal obligations. Information that is no longer needed is securely deleted or anonymized when appropriate.


Third-Party Links & Children's Privacy

Third-Party Websites

Our website may include links to third-party websites, including online ordering services or social media platforms. We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to remove it.


Your Privacy Rights & Changes

Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate information
  • Request deletion of eligible personal information
  • Withdraw consent where applicable
  • Opt out of promotional communications

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any revisions will be posted on this page with an updated Effective Date. Continued use of the website after changes become effective constitutes acceptance of the revised Privacy Policy.


Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.